Reference

How 9z9 Handles Your Personal Data

At 9z9, we take the privacy of your account information seriously — this policy sets out exactly what data we collect, how we use it, and the steps…

Data collected with your knowledgeStored on secured serversYour right to access or deleteContact us to update your detailsApplies to all accounts on 9z9.club

Explore the Lobby Read FAQ

Browse What This Privacy Policy Covers

9z9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every account created on 9z9.club and covers data gathered when you register, make deposits via UPI, Paytm or PhonePe, or contact our support team. We collect your name, email address, phone number, and transaction records needed to process payments and verify your

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account. We do not sell your personal data to third parties. Retention periods depend on the nature of the data — payment records are held for the period required by applicable financial regulations, while account preference data is held only as long as your account remains
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active. Access to your data and eligibility to make certain requests depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Open a Data Request with 9z9 Support

If you want to access, correct or remove personal information held in your 9z9 account, our privacy support team is reachable through the channels below.

Email Support Send your data access or deletion request to our privacy inbox. Include your registered email and the nature of your request so we can locate and verify your account details quickly.

Live Chat Start a live chat session from within your 9z9 account dashboard. Our support agents can raise a formal data request on your behalf and give you a reference number to track progress.

Help Centre Ticket Submit a help-centre ticket tagged 'Privacy Request' from the support section of 9z9.club. Tickets are logged, timestamped and escalated to our data team within one business day.

DATA HANDLING STANDARDS

Explore How We Protect Your Account Data

9z9 applies a layered approach to data protection — from the moment you enter your UPI ID at deposit through to the way we store session cookies.

Encrypted Data Storage

All personal data — including your registered mobile number and linked payment method details for UPI, Paytm and PhonePe — is stored using AES-256 encryption on servers with restricted internal access and activity logging.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed on your device without your consent at the cookie-consent prompt.

Account Security Practices

Two-step login verification is available in your account settings. We never ask for your full password over chat or email — any such request from an unverified source should be reported to our support team immediately.

Data Retention Schedule

Account preference data is deleted within 30 days of account closure on request. Payment records tied to UPI or Paytm transactions are retained for the period mandated by applicable Indian financial regulations.

Who Can Access Your Data

Within 9z9, data access is restricted to staff whose roles require it — payment verification, fraud review and support teams. External processors, such as payment gateways for PhonePe and UPI, are bound by data processing agreements.

Requesting Changes or Deletion

Submit a written request via email or the help-centre ticket system. We verify your identity against your registered account before actioning any change. Deletion requests are completed within 30 days where local law permits.

Switch to Your Most Common Privacy Queries

These questions reflect what our India-based account holders ask most often about how their personal information is used and protected on 9z9. If your question is not here, raise a ticket through the support section.

We collect your name, email address, phone number and date of birth at registration. Once you make a deposit via UPI, Paytm or PhonePe, the transaction reference and amount are also logged against your account record.

Payment data is passed only to the relevant gateway — such as the UPI or PhonePe processor — to complete the transaction. It is not sold or shared with advertisers, and all processors are under contractual data-handling obligations.

Send a data-access request to our privacy email or raise a help-centre ticket tagged 'Privacy Request'. We will verify your identity and provide a summary of your stored data within 15 business days of verification.

Yes. Submit a deletion request through the same channels. We will remove account preference and profile data within 30 days. Payment records required under applicable financial regulations must be retained for the legally mandated period.

We use necessary session cookies and optional preference cookies. You can manage cookie settings at the prompt when you first visit 9z9.club, or through your browser settings at any time without affecting core account functions.

Profile and preference data is deleted within 30 days of a verified closure request. Transaction logs tied to Paytm, UPI or PhonePe deposits are held for the retention period required under applicable Indian financial and legal obligations.

Contact our privacy support team via email or live chat with a description of your concern. We will acknowledge within 72 hours and escalate to our data officer if your complaint requires formal review under applicable local law.

How 9z9 Handles Your Personal Data

Open a Data Request with 9z9 Support

Explore How We Protect Your Account Data

Encrypted Data Storage

Cookie Usage

Account Security Practices

Data Retention Schedule

Who Can Access Your Data

Requesting Changes or Deletion

Switch to Your Most Common Privacy Queries

01 What personal data does 9z9 collect when I create an account?

02 Is my UPI or PhonePe payment data shared with anyone outside 9z9?

03 How do I request a copy of the data 9z9 holds on my account?

04 Can I ask 9z9 to delete my personal information?

05 Does 9z9 use cookies, and can I turn them off?

06 How long does 9z9 keep my account data after I close my account?

07 Who do I contact if I think my data has been handled incorrectly?

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