Reference

Understand Your Rights at 9z9

Our legal framework sets out the terms under which you hold an account with us, how we process your data, and what applies where local law permits.

Terms of UsePrivacy PolicyAccount EligibilityData RetentionDispute Resolution

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Browse the Scope of Our Legal Policy

9z9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

9z9 operates under a jurisdiction-dependent framework — your eligibility to hold an account depends entirely on the laws applicable in your region of India. By creating an account, you confirm that you are accessing our platform where local law permits you to do so. We do

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not represent that services described on this site are available in every state or territory. Transactions you make using UPI, Paytm or PhonePe are processed under your bank's terms as well as ours. We retain the right to suspend or close accounts if eligibility conditions change
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in your jurisdiction. Any updates to this policy take effect from the date published on this page, and continued use of your account constitutes acceptance of those changes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

POLICY CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your account terms, a data access request, or a dispute relating to a transaction made via UPI, Paytm or PhonePe, our support team is available around…

Email Support Send your legal queries, data requests or account disputes to our dedicated policy team. We aim to acknowledge within 24 hours and provide a substantive response within 5 working days of receiving your message.

Live Chat Our live chat is staffed around the clock for urgent account-access questions, policy clarifications and transaction disputes. Start a chat from any page inside your account dashboard for the fastest response.

Help Centre Our self-serve help centre holds answers to the most common legal and policy questions — including how to request data deletion, update your account details or raise a formal complaint about a policy decision.

HOW WE HANDLE THIS

Explore How 9z9 Manages Policy and Security

Transparency in how we store, process and protect your account data is central to how we operate.

Data Storage

Account and transaction data is stored on encrypted servers. We do not sell your personal details to third parties, and access within our team is restricted to those who need it to operate your account or resolve your query.

Cookie Policy

We use session and analytics cookies to keep you logged in and understand which parts of the platform you use most. You can adjust cookie preferences from your browser settings at any time without losing account access.

Account Security

Two-step verification is available on all accounts. We log every login attempt and flag unusual access patterns — if something looks off, we may ask you to re-verify via the mobile number linked to your UPI or Paytm account.

Data Retention

We keep account records for the period required by the applicable legal framework in your jurisdiction. After your account is closed, certain transaction records are held for the statutory minimum period before permanent deletion.

Your Contact Rights

You have the right to request a copy of the personal data we hold about you, ask for corrections, or request deletion where local law permits. Submit these requests to our policy team via email and we will respond within 5 working days.

Requesting Changes

To update your registered mobile number, linked Paytm or PhonePe account, or other personal details, log in and visit Account Settings, or contact live chat if the change requires identity verification from our end.

Open the Legal FAQs for Your Account

The questions below cover the legal areas we hear about most — eligibility, data rights, account access, dispute processes and how policy changes affect you. If your question is not listed here, our live chat team handles policy queries at any hour.

Eligibility depends entirely on local law in your region. You may hold an account where local law permits you to do so. It is your responsibility to confirm that accessing our platform complies with the rules applicable in your state or territory.

Send a written data-access request to our policy team by email. Include your registered mobile number and account username. We will confirm receipt within 24 hours and deliver the data summary within 5 working days of verifying your identity.

Yes, where local law permits deletion. Submit a deletion request by email. Note that certain transaction records must be retained for the statutory minimum period before they can be removed, even after your account is closed.

We publish all policy updates on this page with a revision date at the top. Continuing to use your account after the published date means you accept the revised terms. We may also notify you by email or an in-account message for material changes.

Raise a transaction dispute through live chat or email, quoting the transaction reference and payment method. We investigate within 5 working days. If the dispute involves your bank or payment provider, we will coordinate with them on your behalf.

We use strictly necessary cookies to keep your session active, plus optional analytics cookies that help us improve the platform. Adjust or withdraw cookie consent in your browser settings at any time; this will not affect your ability to log in.

Go to Account Settings after logging in. Changes to a linked Paytm or PhonePe number that exceed a security threshold will require identity re-verification. If you are locked out, contact live chat and we will walk you through the verification steps.

Understand Your Rights at 9z9

Reach Us on Legal and Policy Matters

Explore How 9z9 Manages Policy and Security

Data Storage

Cookie Policy

Account Security

Data Retention

Your Contact Rights

Requesting Changes

Open the Legal FAQs for Your Account

01 Who is eligible to hold an account with 9z9?

02 How do I request a copy of the data 9z9 holds about me?

03 Can I ask for my personal data to be deleted?

04 What happens when the legal terms are updated?

05 How are disputes about UPI, Paytm or PhonePe transactions handled?

06 What cookies does 9z9 use and how do I manage them?

07 How do I update the mobile number or payment account linked to my profile?

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